Anonymous
map-marker West Covina, California

Too many problems

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1) Weebly made a change to the template I use without warning me first. That change made a temporary message I had placed on my home page permanent. What "Support" told me; "it's permanent, you can't remove it. Just pick a different template". Well, I liked the template I had!! 2) Sent an email request for help, through their "Help" page. 70 hours later - still no reply! 3) Customer service has limited phone hours; 12 hours on a weekday, 9 hours on weekends. Be prepared to wait and wait. That's if you can get their phone number. Most places have 24/7 help!! 4) Too many times I have checked my website and it "website not found". Granted, this isn't common, but it does happen too much.
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User's recommendation: Research before making a choice.

Vasco Tsp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cheneville, Quebec

Domain issues

I received a reply from Square Customer Success thanking me for my patience, and that my case was forwarded to their support team and that they would help me. That was last week, still no answer. I sent a reply asking how their support team would contact me, or how I should contact them. No reply. I just sent another message stating my patience was running out and I need this to be fixed by the end of the week. Im not optimistic. Just spent Cad $300.- and a lot of time, not a happy customer!
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No N Amo

Explicit website from one of your members

Weebly - Explicit website from one of your members
Hello, One of your clients is sending inappropriate invitation via text message to my underage sons cell phone numbers. Please revoke this persons account or report to authorities for Pedophilia or soliciting explicit/inappropriate info to minors
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Cons:
  • Unable to access any portion of website once logged in
  • Can not find any email for contacting customer service

Preferred solution: See narrative

Anonymous
map-marker Concord, California

Website shut down? paid until 2024

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Hi I had an add on site for $120 a year and I did not want to keep it. Even though I contacted the chat box a few times last few weeks I have no response. I called my CC company to discuss and they said they could hold the $120 charge because it was not wanted or needed. Why has No call or email to me to discuss? Needless to say i am upset my main site is removed when It is paid until 2024. Did i miss something or misled about my website page? I have have reliablegaragedoorsccc.com for many years already. Why has nobody called me about this? 2/19/21 Update no call or email from Weebly. i cannot find a human to call or customer service person. My account was deactivated wrongly. maybe time to move to squarespace
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Vasco Tsp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cheneville, Quebec

Domain issues

I couldnt speak to a representative, didnt have a pin. It wasnt clear how to get one. So now I have a website Ive paid for and cant publish. If I cant figure out how to edit domain dns I will cancel and ask for a refund. Too bad, Ive spent hours at this. Just answer the phone!
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Anonymous
map-marker Orlando, Florida

Cancellation of my Website

Hi, I been trying for the past 2 month to communicate by phone with the CR to cancel my subscription with Weebly Thezampleroom.com Also, a Fedex with a letter of termination has been send to their office SF,CA Please do not charge another year. Thanks Julius Ortiz 1-78*-***-****
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Anne S Czt

Worst customer service

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The help icon shows a phone number that only takes calls if you have an 8 digit pin. No email posted. Weebly has high jacked my domain name and I have no may to move it where I want it since they shut down my website without any warning. They should be ashamed of their business practices.
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Loss:
$12345
Cons:
  • User-unfriendly
  • Can not find any email for contacting customer service

Preferred solution: I want the code to redirect my domain

User's recommendation: Don't do it

Alek D

Account

They *** blow. Take my money. Delete my account. Don't respond to me inquiring about it. No number or people to call cause you need a *** number even though you delete my account so how do I get one. Weebly is another crook business that should held responsible for their greed and insolence.
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Loss:
$10000
Pros:
  • Can take money from you
Cons:
  • Customer servic

Preferred solution: Fix this, give me my money and apologize online to me about this *** joke. How hard is it to Runa business and not *** every customer you have

User's recommendation: Steer clear

Veronica R Ssp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancellation

I need the subscription to end and there is no one to speak with chat was no help call i dont have a 8 digit pin this terrible
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Donna M Zid

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Verified Reviewer

Why do you not have live customer support via phone or chat?

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I have been trying to reach out to Weebly to get clarification about my membership and I can not speak to anyone. They ask for a temporary PIN and there are no instructions on how to get one. This is extremely frustrating, and I am considering cancelling my website membership . I really need help with my website .
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Loss:
$135
Pros:
  • It was easy to build the site but impossible to manage changes
Cons:
  • Awful customer service
  • Can not find any phone number to contact customer service
  • Customer service nonexistent

Preferred solution: Price reduction

User's recommendation: Look for a better website builder who is reputable. I have had this site for 2 years and it has been nothing but trouble.

McDonald H
map-marker New York, New York

Forgot password to be able to pay for my yearly subscription

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Need to speak with someone to assist me
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Anonymous
map-marker Bellevue, Washington

Instagram/ moneyflip Mr.Benjamin_Carl Hudson

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Weebly - Instagram/ moneyflip Mr.Benjamin_Carl Hudson
Mr. Benjamin _money flip manager (139) 1(90*)530-**** Carl Hudson _Cash app manager (49) 1(30*)900-**** I was contacted by a Mr.Benjamin stating that if I sent him $200 that he could flip it into $10,000.00. I sent installments of payments to him and never received any money of trust from him I have spent $1,500.00 to his associates. Through cash app :Renee Gaines Monique Jackson, Tyeshia Burns, Money Flip12, Jessica 12345
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User's recommendation: Scheme , fraud

John S Ahm

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Verified Reviewer

I need a phone number to speak with someone.

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I have tried to reset my password because I for got my password. The system will not send me a link to my email address. This is very frustrating.
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Cons:
  • Awful customer service
  • Can not find any phone number to contact customer service
  • Can not find any email for contacting customer service

Preferred solution: I need to reset my password/ phone number to speak with costumer service.

User's recommendation: I have had this account for five years, I am attempting to up grade my website , but now I am considering canceling my account.

1 comment
Guest

I am experiencing the same issue!! They sent me a temporary password that does not work. I have spent 3 weeks trying to access my website to edit.

Anonymous
map-marker Fort Washington, Maryland

I paid for service and need help with domain and do not want square want regular website

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Service is horrible and cannot contact anyone when need help want a refund
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User's recommendation: Do not buy

Diane P Cbt
map-marker Springfield, Massachusetts

Lost weebly account

I have lost my Weebly account and I have not been able to get a hold of customer support or anyone to help me.
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Preferred solution: Have not been able to log into my Weebly account for over a week and no one has gotten back for help

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